Refund policy
The Love Jars is a product of Hit Trends Plus LLC. We want you to love your purchase, but if something isn’t right, we’re here to help.
✅ Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return:
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Your item must be in the same condition that you received it — unused, with original packaging and contents.
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You’ll also need the receipt or proof of purchase.
To start a return, email us at support@thelovejars.com with your order number and reason for return.
Return Address:
Hit Trends Plus
Attn: Returns – The Love Jars
7901 4th St N STE 300 St. Petersburg, FL 33702
United States
Once your return is approved, we’ll send you a return shipping label and instructions on how to send the package.
Please do not send returns without prior approval.
🛠️ Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival and contact us within 7 days if the item is defective, damaged, or if you received the wrong item. We’ll work quickly to resolve the issue.
🚫 Exceptions / Non-Returnable Items
Certain items are not eligible for return, including:
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Opened or used Love Jars
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Custom or personalized products
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Digital downloads, gift cards, or promotional items
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Sale items or final clearance items
Please contact us if you have questions about a specific item.
🔁 Exchanges
If you’d like a different item, the quickest method is to:
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Request a return for the original item
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Place a new order after the return is accepted
💳 Refunds
We’ll notify you once your return is received and inspected. If approved, your refund will be processed to your original payment method within 10 business days.
Please note: your bank or credit card company may take additional time to post the refund.
If more than 15 business days have passed since we approved your return, please contact us at thelovejarteam@gmail.com.